Receptionist

About North American Companies

North American Companies is seeking a professional and reliable Receptionist to join our team in Merrillville, Indiana. This full-time position offers a supportive work environment where you will contribute to the dealership's success by providing excellent customer service and maintaining smooth office operations.

Job Details

• Salary: From $12 to $14 per hour
• Job Type: Full-Time
• Location: Merrillville, IN 46410
• Work Hours: Monday through Friday, 7:30 AM to 4:00 PM

Primary Duties

• Greet and assist customers promptly and professionally to create a positive first impression.
• Answer and direct incoming calls efficiently while maintaining excellent customer satisfaction.
• File receipts, permits, and documents accurately to support effective record keeping.
• Assist other employees by sharing information and improving business operations and customer service.
• Ensure productivity, cost control, and company customer service standards are met.
• Manage customer complaints and facilitate appropriate resolutions.
• Maintain a clean, orderly, and safe work environment demonstrating professionalism and integrity.
• Follow company policies, ethical standards, and work schedules to support a dependable team atmosphere.
• Perform additional duties as assigned by management.

Work Environment

This role is based in a dealership administrative setting requiring regular interaction with customers and guests in person. The work involves sitting, standing, talking, hearing, and moving throughout the facility. Occasional lifting of up to 10 pounds is required. Employees are expected to adhere to safety procedures at all times.

Benefits

North American Companies offers a positive and professional work environment with opportunities for ongoing training and career growth. Our comprehensive benefits program includes:

• Medical coverage
• Employee discounts on vehicle purchases, parts, and services
• Paid time off
• Employee recognition programs
• Continued manufacturer training
• Opportunities for professional advancement

We are an Equal Opportunity Employer and maintain a drug-free workplace. Join us and experience rewarding career opportunities in the automotive industry.

Job Qualifications

• High school diploma or equivalent preferred
• Minimum one year receptionist experience, preferably in retail or dealership settings
• Proficient in Microsoft Outlook and Office applications
• At least one year of customer service experience
• Strong professional communication skills

Physical Requirements

• Ability to sit, stand, talk, hear, and move throughout the facility regularly
• Capable of lifting up to 10 pounds occasionally
• Visual ability to adjust focus as needed
• Commitment to following safety protocols and properly operating equipment

Competencies

• Leadership: Demonstrates ethical behavior and promotes a cohesive team environment.
• Compliance: Adheres to company policies, laws, and regulations.
• Customer Service: Delivers excellent service through efficient and professional processes.
• Ethics and Integrity: Maintains professionalism and avoids conflicts of interest.
• Oral Communication: Communicates clearly and professionally.
• Planning and Organizing: Prioritizes tasks and manages time effectively.
• Quality: Ensures accuracy and thoroughness in all work performed.
• Dependability: Consistently punctual and follows management directions.
• Safety and Security: Observes all safety procedures and uses materials properly.

WHAT WE OFFER:

• Tremendous product & inventory
• Ongoing company-wide training
• Strong company reputation
• Growth opportunities
• Professional, enthusiastic & supportive working environment

When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary.

We are an Equal Opportunity Employer and a drug-free workplace.

We Would Really Like To Hear From You!