Automotive Service Manager

About North American Companies

North American Companies is a mission-driven dealership dedicated to providing exceptional service and rewarding career opportunities. We are currently seeking a dynamic Automotive Service Manager to lead and grow our expanding service department while contributing to our ongoing success.

Job Details

• Salary: From $70,000 to $150,000 per year
• Job Type: Full Time
• Location: Chicopee, MA 01020

Position Summary

As the Automotive Service Manager, you will oversee the performance and development of the service team. You will ensure outstanding customer satisfaction, lead and motivate employees, and manage daily operations to meet sales, productivity, and profitability goals.

Key Responsibilities

• Provide excellent customer service and maintain satisfaction levels at or above company standards.
• Maintain strong relationships with manufacturers and factory representatives.
• Lead, coach, and motivate a high-performing service and technical team.
• Schedule and supervise workloads of all service department staff.
• Manage service department operations to achieve business objectives, including sales and profitability targets.
• Assist with diagnosing vehicle issues, warranties, and repairs as needed.
• Ensure compliance with safety policies and regulatory requirements.
• Perform additional duties as assigned by the General Manager.

Work Environment

You will be part of a fast-paced, professional dealership environment focused on growth and delivering a five-star customer experience.

Equal Opportunity Employer

North American Companies is an equal opportunity employer and maintains a drug-free workplace.

Qualifications

• Proven leadership experience in dealership service management with verifiable customer satisfaction success.
• Results-driven and energetic, with a strong focus on customer service.
• Passionate about providing outstanding customer care.
• Strong organizational skills and excellent verbal and written communication abilities.
• Comprehensive understanding of vehicle repairs and maintenance.
• Ability to lead and develop a high-performing service team.
• Proficient in using computers and relevant software.
• High school diploma required; college degree and ASE or manufacturer certifications preferred.
• Valid driver’s license required.

WHAT WE OFFER:

• Tremendous product & inventory
• Ongoing company-wide training
• Strong company reputation
• Growth opportunities
• Professional, enthusiastic & supportive working environment

When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary.

We are an Equal Opportunity Employer and a drug-free workplace.

We Would Really Like To Hear From You!