Automotive Service Manager

About North American Companies

North American Companies is seeking a dynamic Automotive Service Manager to lead our high-performing service team in Charleston, West Virginia. We offer a rewarding career opportunity with competitive pay, a supportive work environment, and strong potential for professional growth.

Job Details

• Salary: From $100,000 to $150,000 per year
• Job Type: Full Time
• Location: Charleston, WV 25387

Key Responsibilities

• Deliver exceptional customer service that meets or exceeds company standards
• Build and maintain positive relationships with factory representatives
• Lead, motivate, and coach a dynamic service and technical team
• Manage workloads and schedules for service department associates efficiently
• Operate the service department to achieve sales, productivity, and profitability goals
• Assist in diagnosing vehicle issues including warranties, services, and repairs
• Ensure safe and compliant service operations following company policies and regulations
• Perform additional duties as assigned by the General Manager

Work Environment

Our service department is a fast-paced, professional setting that promotes career development. We value enthusiasm, trust, and a strong work ethic among our team members.

Equal Opportunity Employer

North American Companies is an Equal Opportunity Employer and maintains a drug-free workplace.

Qualifications

• Proven leadership skills focused on results and excellent customer service
• Passion for delivering outstanding customer care
• Strong organizational, verbal, and written communication skills
• Successful experience in dealership management with knowledge of vehicle repairs and maintenance
• Ability to lead a service team to achieve high performance and provide a five-star customer experience
• Proficiency with relevant computer systems in the service industry
• High school diploma required; college degree preferred; ASE or manufacturer certifications are advantageous
• Valid driver’s license

WHAT WE OFFER:

• Tremendous product & inventory
• Ongoing company-wide training
• Strong company reputation
• Growth opportunities
• Professional, enthusiastic & supportive working environment

When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary.

We are an Equal Opportunity Employer and a drug-free workplace.

We Would Really Like To Hear From You!