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Automotive Service Director - Orange, California, United States

  • Automotive Service Manager, Automotive, Service Director, Service Manager
  • Orange, California, United States
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job description

Automotive Service Manager  Service Manager

"Dealership Experience a MUST – Top Pay -  Aggressive Benefits Package - Apply Now."

Business is Booming at our Dealership!  We are seeking a Dynamic Service Manager to join our world class service team.  We have an immediate opening for a Motivated, Seasoned Service Department Manager.   This is an outstanding opportunity for a rewarding career with a mission driven company.

  • Do you thrive in a fast paced, professional environment with unlimited career growth potential?
  • Are you an enthusiastic and trustworthy individual with a strong work ethic?
  • Do you have a proven record of success with verifiable CSI scores?
  • Do you have a desire to win?  .....

Then our company is the right fit for you!  Join our Service Departments that is poised for Explosive Growth.

Service Manager Duties include but are not limited to:

  • Provide high quality customer service and satisfaction at or above company standards
  • Maintain good working relations with factories
  • Motivating, Coaching, and Leading a dynamic and high-performing service selling and technical team
  • Effectively supervising and managing the work load and schedules of all service department associates
  • Effectively operating the service department to achieve overall business performance objectives, including sales, productivity, and profitability goals
  • Assist in diagnosing vehicle problems, warranties, services, and repairs
  • Ensuring the service department operates under safe conditions according to established policies and procedures and in compliance with federal, state, and other mandated regulations
  • Perform other duties as assigned by the General Manager

job requirement

Service Manager  Qualifications:

  • Must be results-driven, highly energized, customer service oriented LEADER
  • Must have a passion for taking care of customers
  • Excellent organization skills and effective verbal and written communication skills
  • Dealertrack experience a plus!
  • Proven record of success in dealership management and a strong understanding of vehicle repairs and maintenance
  • Possess ability to lead a Service team to top-level performance and create a 5-star customer experience
  • Computer experience
  • HS Diploma required; college degree a plus; ASE or manufacturer certifications a plus
  • Must have a current, valid driver's license

Benefits Include: 

Our team members enjoy a positive working environment with opportunities for professional growth through training and advancement from within the organization.

Our team members also enjoy a comprehensive benefits program including:

Medical, Employee discounts on vehicle purchases, parts and service Paid-time-off

Comprehensive employee recognition programs.

Continued training through the manufacturer.

Opportunities for career advancement. 

When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits.

Simply put, you'll experience the best that a career in the automotive industry has to offer.

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary.

We are an Equal Opportunity Employer and a drug free workplace.

We Would Love To Talk With You!

Apply By Clicking The "Apply Now" Button 

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Automotive Parts Manager - Orange, California, United States

  • Automotive, Parts Manager, Parts dept
  • Orange, California, United States
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job description

Automotive Parts Manager

The Parts Manager strives to return a satisfactory profit on dealer capital invested in parts inventory. They will accomplish objectives through the use of proper purchasing procedures, inventory control, staff utilization, security, pricing, merchandising, displaying, and advertising.

 

Duties and Responsibilities:


•       Forecasts goals and objectives for the department and strives to meet them.


•       Hires, trains, motivates, counsels, and monitors the performance of all parts department staff.


•       Prepares and administers an annual operating budget for the parts department.


•       Maintains a balanced inventory consistent with the requirements of the service department, body shop, wholesale accounts, and the do-it-yourself public.


•       Establishes pricing parameters in each customer category that generate sufficient gross profit and produce a satisfactory profit while maintaining customer loyalty.


•       Establishes individual parts inventory levels and balances them for maximum turnover.


•       Ensures that parts inventory turns.


•       Monitors and adjusts inventory to minimize obsolescence.


•       Ensures that all parts are properly tagged so that the dealership recovers full credit from the factory.


•       Supervises stock order procedures.


•       Sets and enforces a policy on the special ordering of parts.


•       Analyzes sales, expenses, and inventory monthly to maintain profit goals.


•       Develops and administers an aggressive wholesale parts program to produce profit.


•       Ensures that the same high quality level of service provided to outside customers is also provided to internal dealership customers.


•       Works with the service manager and body shop manager to ensure a timely turnaround of parts needed for internal jobs.


•       Attends managers’ meetings.


•       Holds weekly department meetings.


•       Analyzes departmental operations and storage layout and revises as needed for maximum effectiveness.


•       Provides technical assistance to parts department employees.


•       Monitors parts department employees' payroll records.


•       Coordinates a prompt, efficient, and timely flow of paperwork.


•       Directs shipping and receiving efforts to ensure timely processing.


•       Monitors daily reports, and sales productivity.


•       Develops and utilizes a lost sales tracking report.


•       Directs outside parts and counter sales efforts, including a telemarketing program to keep in contact with customers.


•       Develops sales promotions.


•       Takes advantage of all manufacturers' inventory co-op advertising.


•       Develops, enforces, and monitors guidelines for working with customers to ensure maximum customer satisfaction.


•       Handles customer complaints immediately and according to the dealership's guidelines.


•       Ensures that all dealership purchases are properly accounted for before payment is made.


•       Assists in the collection of past-due accounts.


•       Supervises custodians to ensure that work area is kept clean.


•       Enforces safety requirements, including but not limited to forklift training and operation, processing of MSDS sheets on all products carried, and OSHA Right-to-Know.


•       Understands, keeps abreast of, and complies with federal, state, and local regulations that may affect parts sales.


•       Maintains professional appearance.


•       Must follow all company safety policies and procedures, and immediately report any and all accidents to a manager or supervisor.

job requirement

 

Qualifications:

 


•       High school diploma or the equivalent.


•       Ability to read and comprehend instructions and information.


•       One year of supervisory experience.


•       Experience in an automotive parts department.


•       Excellent communication and managerial skills.


•       Some sales experience.


•       Will be trained on the dealership’s computer system.


•       Ability to operate the department profitably within dealership guidelines.


•       Professional personal appearance.


•       All applicants must be authorized to work in the USA.


•       All applicants must perform duties and responsibilities in a safe manner.


•       All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver's license.

 

When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits.

Simply put, you'll experience the best that a career in the automotive industry has to offer.

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary.

We are an Equal Opportunity Employer and a drug free workplace.

We Would Love To Talk With You!

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BDC Business Development Manager - Canton, Michigan, United States

  • Automotive, BDC, Business Development Manager, Business Development, Customer Service Manager
  • Canton, Michigan, United States
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job description

The Automotive Customer Service BDC Manager is the direct Supervisor of the Automotive Customer Service BDC Consultant and is responsible for the following but not limited to: managing the BDC Consultants, ensure that department metrics and goals are met in relation to customer contacts, appointments set, appointments show and sold.

Duties And Responsibilities:
Ensure that department metrics and goals are met in relation to appointments set, appointments show and sold for Internet and Inbound phone leads
• Maintain and increase ROI levels set by the company
• Assist in the process of generating the sales of vehicles, service, aftermarket products and finance products
• Assist in the training of sales and the BDC Consultants as it relates to the e-Sales office functions
• Be proficient in dealing with customers via telephone and email
• Measure and maintain performance levels set by the company
• Compile all necessary reports on a timely basis
• Manage employee schedules and time clock reporting for payroll
• Measure, monitor and report all shows and sales (delivered) deals by the BDC Consultants for commissions and bonus
• Hiring, evaluating, managing, counseling, terminating and disciplining of all BDC personnel
• Effectively utilize CRM and Lead Management tools
• Install processes and train employees
• Be knowledgeable about sales process, business philosophy, and products
• Knowledge of office practices and administrative procedures
• Train staff all processes 
• Will follow behavioral expectations consistent with the Company's visions/values

job requirement

Qualifications:
• Previous dealership experience required
• Must have sales experience
• Must have flexible availability
• Skill in the use of personal computers and personal computer software packages, CRM, Internet, Outlook Email, MS Word, MS Excel and various other applications
• Ability to work in call center environment
• Ability to organize and handle multiple tasks with flexibility
• Ability to thrive in a team environment and consistently display professional demeanor.
It's time to make the most important move of your career.

When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary.

We are an Equal Opportunity Employer and a drug free workplace.

We Would Love To Talk With You!

Apply By Clicking The "Apply Now" Button 

more details apply now hide details