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Service Advisor - Bridgeport, West Virginia, United States

  • Automotive Service Advisor, Automotive, Service Advisor, Service Writer
  • Bridgeport, West Virginia, United States
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job description

Automotive Service Advisor 

If you believe Customer Service  is a true craft -- one built on charisma, communication and thorough product knowledge - we want to talk to you!

As a Service Advisor you will be responsible to meet and greet service customers promptly in a professional and courteous manner.
Inspect vehicle and refer to service history to accurately identify and verify customer’s service needs.
Promote the sales of appropriate services, parts, and accessories by thoroughly understanding the product and associated service requirements. 
Provide accurate cost and time of completion estimates for the services recommended, communicate and get proper authorization from customers.
Check on progress of services to vehicles throughout the day and contact customer to communicate and receive approval regarding any changes in the cost-estimate, promised time of delivery or recommended services.
Administer new and used vehicle warranty repairs in accordance with manufacturer warranty guidelines.
Confirm service appointments by telephone the day before the customer is scheduled to arrive and conduct post-repair follow up.
Inspect vehicles prior to each customer delivery to ensure vehicles services and/or repairs are performed correctly and communicate the results with the customer.
Meet requirements of the state and federal law for automobile repair and consumer protection.
Demonstrates behaviors consistent with the Company’s Values in all interactions with customers, co-workers and vendors.

job requirement

Two or more years of previous experience as a service advisor.
High school diploma or equivalent.
Valid driver license in the state that you will work and a good driving record.
Great attitude with high-energy personality.
Excellent customer service skills.
Professional appearance and work ethic.
Ability to work well in a process driven environment.
Outstanding communication skills in both verbal and written.

Benefits include a lucrative compensation plan, paid time off, medical, and employee vehicle purchase program.
 

Its Time To Make The Most Important Move Of Your Career!

When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary.

We are an Equal Opportunity Employer and a drug free workplace.

We Would Really Like To Hear From You!

Apply By Clicking The "Apply Now" Button 

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Service Manager - Bridgeport, West Virginia, United States

  • Automotive Service Manager, Automotive, Service Director, Service Manager
  • Bridgeport, West Virginia, United States
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job description

Automotive Service Manager  Service Manager

"Dealership Experience a MUST – Top Pay -  Aggressive Benefits Package - Apply Now."

Business is Booming at our Dealership!  We are seeking a Dynamic Service Manager to join our world class service team.  We have an immediate opening for a Motivated, Seasoned Service Department Manager.   This is an outstanding opportunity for a rewarding career with a mission driven company.

  • Do you thrive in a fast paced, professional environment with unlimited career growth potential?
  • Are you an enthusiastic and trustworthy individual with a strong work ethic?
  • Do you have a proven record of success with verifiable CSI scores?
  • Do you have a desire to win?  .....

Then our company is the right fit for you!  Join our Service Departments that is poised for Explosive Growth.

Service Manager Duties include but are not limited to:

  • Provide high quality customer service and satisfaction at or above company standards
  • Maintain good working relations with factories
  • Motivating, Coaching, and Leading a dynamic and high-performing service selling and technical team
  • Effectively supervising and managing the work load and schedules of all service department associates
  • Effectively operating the service department to achieve overall business performance objectives, including sales, productivity, and profitability goals
  • Assist in diagnosing vehicle problems, warranties, services, and repairs
  • Ensuring the service department operates under safe conditions according to established policies and procedures and in compliance with federal, state, and other mandated regulations
  • Perform other duties as assigned by the General Manager

job requirement

Service Manager  Qualifications:

  • Must be results-driven, highly energized, customer service oriented LEADER
  • Must have a passion for taking care of customers
  • Excellent organization skills and effective verbal and written communication skills
  • Dealertrack experience a plus!
  • Proven record of success in dealership management and a strong understanding of vehicle repairs and maintenance
  • Possess ability to lead a Service team to top-level performance and create a 5-star customer experience
  • Computer experience
  • HS Diploma required; college degree a plus; ASE or manufacturer certifications a plus
  • Must have a current, valid driver's license

Benefits Include: 

Our team members enjoy a positive working environment with opportunities for professional growth through training and advancement from within the organization.

Our team members also enjoy a comprehensive benefits program including:

Medical, Employee discounts on vehicle purchases, parts and service Paid-time-off

Comprehensive employee recognition programs.

Continued training through the manufacturer.

Opportunities for career advancement. 

When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits.

Simply put, you'll experience the best that a career in the automotive industry has to offer.

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary.

We are an Equal Opportunity Employer and a drug free workplace.

We Would Love To Talk With You!

Apply By Clicking The "Apply Now" Button 

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Automotive General Sales Manager - Wheeling, West Virginia, United States

  • Automotive, General Sales Manager, Sales Director, Sales Manager
  • Wheeling, West Virginia, United States
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job description

The General Sales Manager is expected to:

  • Protect the legal, financial and moral well-being of the dealership;
  • Oversee, manage and direct all operations of the automotive sales and ecommerce departments to achieve maximum production and company objectives, while controlling expenses, inventory management, obtaining profit objectives and achieving customer service benchmarks;
  • Be a teacher to support the efforts of other employees to be successful.
  • Seek ways to improve business operations efficiencies and customer service.

    1. Maximum productivity, customer service and profitability.

    • Manage the sales department to achieve company sales goals, customer service satisfaction standards and profitability goals are commensurate with company standards.
    • Ensure the sales process is followed to achieve vehicle sales.
    • Oversee the operational viability of the dealership sales department to maximize customer lead generation and adhere to franchise standards.
    • Achieve dealership market position by staying current on customer buying trends.

    2. Management Reporting and Expense Control.

    • Prepare, monitor, evaluate and communicate strategic reports to dealership management detailing sales and profitability of the department.
    • Assess market conditions to ensure the dealership is positioned to maximize its investment.

    3. Develop Employees.

    • Effectively recruit, hire, train and manage qualified team members to ensure best practices and processes are achieved.
    • Maintain accurate job descriptions and communicate expectations with employees.
    • Be supportive, provide open work atmosphere that promotes teamwork and creativity.
    • Communicate and enforce dealership policies and procedures.
    • Conduct annual performance evaluations of staff.

    4. Operate with integrity:

    • Demand the highest ethical standards from self and others.
    • Set an example of positive attitude and professionalism, including a neat, orderly and safe work environment.
    • Communicate and help resolve customer complaints and adjustments.

job requirement

Job Qualifications:

  • High school diploma or equivalent.
  • 3 + years of Automotive Sales Management or equivalent experience.
  • Proficient knowledge of dealerships's current company management systems.
  • Good organization skills.
  • Professional communication skills.
  • Maintain valid driver's license and MVR within company policy requirements.
  • Must be insurable.
  • Detail oriented.

Physical Requirements:

  • Work performed in a office and dealership setting.
  • While performing the duties of this job, the employee is exposed to weather conditions precedent at that time.
  • Regularly required to sit, stand, bend, reach, talk, hear, use hands and fingers and move about facilities.
  • Required vision include close vision, distance vision, peripheral vision and the ability to adjust focus.
  • Required to operate equipment and move vehicles in a safe manner at all times.
  • Perform other duties as required.

To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position:

  • Leadership- the individual demonstrates ethical and followership behaviors which promotes our company standards resulting in a cohesive and effective team.
  • Compliance- the individual understands and adheres to all Company standards, state and federal laws and regulations as well as product pricing guidelines of all lenders, agencies or business partners.
  • Customer Service- the individual understands his/her role in providing excellent customer service through the defined processes which promote efficiencies, fairness and cost effectiveness.
  • Ethics/Integrity- the individual represents the dealership by conducting his/her self in a professional and courteous business manner that demonstrates integrity and avoids the actual or perception of a conflict of interest.
  • Oral Communication- the individual clearly identifies and professionally expresses issues in positive or negative situations.
  • Planning/Organizing- the individual prioritizes and plans work activities and uses time efficiently.
  • Quality- the individual demonstrates accuracy and thoroughness and monitors own work to ensure quality.
  • Dependability- the individual is consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance.
  • Safety and Security- the individual observes safety and security procedures and uses equipment and materials properly.

Our team members enjoy a positive working environment with opportunities for professional growth through training and advancement from within the organization.

Our team members also enjoy a comprehensive benefits program including:

Medical, Employee discounts on vehicle purchases, parts and service Paid-time-off

Comprehensive employee recognition programs.

Continued training through the manufacturer.

Opportunities for career advancement. 

When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits.

Simply put, you'll experience the best that a career in the automotive industry has to offer.

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary.

We are an Equal Opportunity Employer and a drug free workplace.

We Would Love To Talk With You!

Apply By Clicking The "Apply Now" Button 

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Automotive Service Manager - Charleston, West Virginia, United States

  • Automotive Service Manager, Automotive, Service Director, Service Manager, Service
  • Charleston, West Virginia, United States
apply now show details

job description

Automotive Service Manager  Service Manager

"Dealership Experience a MUST – Top Pay -  Aggressive Benefits Package - Apply Now."

Business is Booming at our Dealership!  We are seeking a Dynamic Service Manager to join our world class service team.  We have an immediate opening for a Motivated, Seasoned Service Department Manager.   This is an outstanding opportunity for a rewarding career with a mission driven company.

  • Do you thrive in a fast paced, professional environment with unlimited career growth potential?
  • Are you an enthusiastic and trustworthy individual with a strong work ethic?
  • Do you have a proven record of success with verifiable CSI scores?
  • Do you have a desire to win?  .....

Then our company is the right fit for you!  Join our Service Departments that is poised for Explosive Growth.

Service Manager Duties include but are not limited to:

  • Provide high quality customer service and satisfaction at or above company standards
  • Maintain good working relations with factories
  • Motivating, Coaching, and Leading a dynamic and high-performing service selling and technical team
  • Effectively supervising and managing the work load and schedules of all service department associates
  • Effectively operating the service department to achieve overall business performance objectives, including sales, productivity, and profitability goals
  • Assist in diagnosing vehicle problems, warranties, services, and repairs
  • Ensuring the service department operates under safe conditions according to established policies and procedures and in compliance with federal, state, and other mandated regulations
  • Perform other duties as assigned by the General Manager

job requirement

Service Manager  Qualifications:

  • Must be results-driven, highly energized, customer service oriented LEADER
  • Must have a passion for taking care of customers
  • Excellent organization skills and effective verbal and written communication skills
  • Dealertrack experience a plus!
  • Proven record of success in dealership management and a strong understanding of vehicle repairs and maintenance
  • Possess ability to lead a Service team to top-level performance and create a 5-star customer experience
  • Computer experience
  • HS Diploma required; college degree a plus; ASE or manufacturer certifications a plus
  • Must have a current, valid driver's license

Benefits Include: 

Our team members enjoy a positive working environment with opportunities for professional growth through training and advancement from within the organization.

Our team members also enjoy a comprehensive benefits program including:

Medical, Employee discounts on vehicle purchases, parts and service Paid-time-off

Comprehensive employee recognition programs.

Continued training through the manufacturer.

Opportunities for career advancement. 

When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits.

Simply put, you'll experience the best that a career in the automotive industry has to offer.

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary.

We are an Equal Opportunity Employer and a drug free workplace.

We Would Love To Talk With You!

Apply By Clicking The "Apply Now" Button 

more details apply now hide details

Parts Manager - Ann Arbor, Michigan, United States

  • Automotive, Parts Counter Person, Parts Manager, Parts Sales, Parts dept
  • Ann Arbor, Michigan, United States
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job description

Automotive Parts Manager

The Parts Manager strives to return a satisfactory profit on dealer capital invested in parts inventory. They will accomplish objectives through the use of proper purchasing procedures, inventory control, staff utilization, security, pricing, merchandising, displaying, and advertising.

 

Duties and Responsibilities:


•       Forecasts goals and objectives for the department and strives to meet them.


•       Hires, trains, motivates, counsels, and monitors the performance of all parts department staff.


•       Prepares and administers an annual operating budget for the parts department.


•       Maintains a balanced inventory consistent with the requirements of the service department, body shop, wholesale accounts, and the do-it-yourself public.


•       Establishes pricing parameters in each customer category that generate sufficient gross profit and produce a satisfactory profit while maintaining customer loyalty.


•       Establishes individual parts inventory levels and balances them for maximum turnover.


•       Ensures that parts inventory turns.


•       Monitors and adjusts inventory to minimize obsolescence.


•       Ensures that all parts are properly tagged so that the dealership recovers full credit from the factory.


•       Supervises stock order procedures.


•       Sets and enforces a policy on the special ordering of parts.


•       Analyzes sales, expenses, and inventory monthly to maintain profit goals.


•       Develops and administers an aggressive wholesale parts program to produce profit.


•       Ensures that the same high quality level of service provided to outside customers is also provided to internal dealership customers.


•       Works with the service manager and body shop manager to ensure a timely turnaround of parts needed for internal jobs.


•       Attends managers’ meetings.


•       Holds weekly department meetings.


•       Analyzes departmental operations and storage layout and revises as needed for maximum effectiveness.


•       Provides technical assistance to parts department employees.


•       Monitors parts department employees' payroll records.


•       Coordinates a prompt, efficient, and timely flow of paperwork.


•       Directs shipping and receiving efforts to ensure timely processing.


•       Monitors daily reports, and sales productivity.


•       Develops and utilizes a lost sales tracking report.


•       Directs outside parts and counter sales efforts, including a telemarketing program to keep in contact with customers.


•       Develops sales promotions.


•       Takes advantage of all manufacturers' inventory co-op advertising.


•       Develops, enforces, and monitors guidelines for working with customers to ensure maximum customer satisfaction.


•       Handles customer complaints immediately and according to the dealership's guidelines.


•       Ensures that all dealership purchases are properly accounted for before payment is made.


•       Assists in the collection of past-due accounts.


•       Supervises custodians to ensure that work area is kept clean.


•       Enforces safety requirements, including but not limited to forklift training and operation, processing of MSDS sheets on all products carried, and OSHA Right-to-Know.


•       Understands, keeps abreast of, and complies with federal, state, and local regulations that may affect parts sales.


•       Maintains professional appearance.


•       Must follow all company safety policies and procedures, and immediately report any and all accidents to a manager or supervisor.

job requirement

Qualifications:


•       High school diploma or the equivalent.


•       Ability to read and comprehend instructions and information.


•       One year of supervisory experience.


•       Experience in an automotive parts department.


•       Excellent communication and managerial skills.


•       Some sales experience.


•       Will be trained on the dealership’s computer system.


•       Ability to operate the department profitably within dealership guidelines.


•       Professional personal appearance.


•       All applicants must be authorized to work in the USA.


•       All applicants must perform duties and responsibilities in a safe manner.


•       All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver's license.

 

When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits.

Simply put, you'll experience the best that a career in the automotive industry has to offer.

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary.

We are an Equal Opportunity Employer and a drug free workplace.

We Would Love To Talk With You!

more details apply now hide details

Service Manager - Fullerton, California, United States

  • Automotive Service Manager, Automotive, Service Director, Service Manager
  • Fullerton, California, United States
apply now show details

job description

Automotive Service Manager  Service Manager

"Dealership Experience a MUST – Top Pay -  Aggressive Benefits Package - Apply Now."

Business is Booming at our Dealership!  We are seeking a Dynamic Service Manager to join our world class service team.  We have an immediate opening for a Motivated, Seasoned Service Department Manager.   This is an outstanding opportunity for a rewarding career with a mission driven company.

  • Do you thrive in a fast paced, professional environment with unlimited career growth potential?
  • Are you an enthusiastic and trustworthy individual with a strong work ethic?
  • Do you have a proven record of success with verifiable CSI scores?
  • Do you have a desire to win?  .....

Then our company is the right fit for you!  Join our Service Departments that is poised for Explosive Growth.

Service Manager Duties include but are not limited to:

  • Provide high quality customer service and satisfaction at or above company standards
  • Maintain good working relations with factories
  • Motivating, Coaching, and Leading a dynamic and high-performing service selling and technical team
  • Effectively supervising and managing the work load and schedules of all service department associates
  • Effectively operating the service department to achieve overall business performance objectives, including sales, productivity, and profitability goals
  • Assist in diagnosing vehicle problems, warranties, services, and repairs
  • Ensuring the service department operates under safe conditions according to established policies and procedures and in compliance with federal, state, and other mandated regulations
  • Perform other duties as assigned by the General Manager

job requirement

Service Manager  Qualifications:

  • Must be results-driven, highly energized, customer service oriented LEADER
  • Must have a passion for taking care of customers
  • Excellent organization skills and effective verbal and written communication skills
  • Dealertrack experience a plus!
  • Proven record of success in dealership management and a strong understanding of vehicle repairs and maintenance
  • Possess ability to lead a Service team to top-level performance and create a 5-star customer experience
  • Computer experience
  • HS Diploma required; college degree a plus; ASE or manufacturer certifications a plus
  • Must have a current, valid driver's license

Benefits Include: 

Our team members enjoy a positive working environment with opportunities for professional growth through training and advancement from within the organization.

Our team members also enjoy a comprehensive benefits program including:

Medical, Employee discounts on vehicle purchases, parts and service Paid-time-off

Comprehensive employee recognition programs.

Continued training through the manufacturer.

Opportunities for career advancement. 

When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits.

Simply put, you'll experience the best that a career in the automotive industry has to offer.

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary.

We are an Equal Opportunity Employer and a drug free workplace.

We Would Love To Talk With You!

Apply By Clicking The "Apply Now" Button 

more details apply now hide details

Automotive Finance Manager - Crossville, Tennessee, United States

  • Automotive, Finance Manager, Sales Manager
  • Crossville, Tennessee, United States
apply now show details

job description

Automotive Finance Manager

If you're serious about your career, then rest assured you've come to the right place.

You'll find the opportunities, resources, and support you need to grow and develop professionally.

We are committed to your success and invested in your future.

Finance & Insurance Manager is responsible for coordinating the sale of finance and insurance programs to customers.

The Finance and Insurance Manager works with lenders and financial institutions to provide financial services to dealership customers.

Essential Duties and Responsibilities include the following.

Other duties may be assigned.

Sells financing and insurance to customers.

Responsible for the attainment and gross production of financial services’ goals and objectives.

Reviews customer credit applications.

Makes extended service contracts and other owner protection programs available to customers.

Assesses profitability to dealership of financing arrangements.

Utilizes the menu selling process.

Ensures necessary documentation for each deal is complete by utilizing a deal checklist.

Maintains Customer Satisfaction scores at or above company standards.

Works closely with sales team.

Ensures compliance with all laws and regulatory obligations relative to financial services and products.

Supports the dealership’s initiative in Safeguard and Transaction compliance programs.

Complies with all Safeguard and Transaction compliance rules and regulations.

Ensures that all organizational activities and operations are carried out in compliance with organizational guidelines and local, state, and federal regulations and laws governing business operations.

Oversees completion and submission of all financing documents.

Acts as liaison between the customer and the lending institution.

Reinforces company policies and adheres to company standards.

Encourages compliance with applicable laws and regulations.

Ensures adherence to F&I reporting requirements of company.

Attends weekly manager meetings.

Maintains effective employee relations.

Promotes and maintains good ESI.

 

job requirement

 

At least "3" years automotive dealership F&I producer experience required

Finance and Insurance Management training preferred

Proven track record

Strong record of positive Customer Satisfaction results

Team-oriented

Submit to and successfully complete MVR, background check, and pre-employment drug test Valid driver's license with good driving record

Benefits Include: 

Our team members enjoy a positive working environment with opportunities for professional growth through training and advancement from within the organization.

Our team members also enjoy a comprehensive benefits program including:

Medical, Employee discounts on vehicle purchases, parts and service Paid-time-off

Comprehensive employee recognition programs.

Continued training through the manufacturer.

Opportunities for career advancement. 

When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits.

Simply put, you'll experience the best that a career in the automotive industry has to offer.

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary.

We are an Equal Opportunity Employer and a drug free workplace.

We Would Love To Talk With You!

Apply By Clicking The "Apply Now" Button 

more details apply now hide details